FREE DOMESTIC SHIPPING FOR ORDERS OVER $150

FAQs


Wondering about shipping & returns? Head on over to here!

 

Combining Orders

Yes! I most definitely can combine orders for you, no stress! Just shoot me an email at hello@marlibeandesigns.com, with your order numbers! Please do this ASAP, within 24hrs at the most, as I try extra hard to pack orders super quick, especially on release nights! (All that excited energy has to go somewhere!) Even though I'm pretty good at picking out familiar names, it is best to email me to be sure! Instagram DMs or checkout messages may not be seen before first orders are packed. Extra postage paid will be refunded :)

 

Afterpay Oversells 

Unfortunately with the Afterpay payment platform, in times of high traffic (such as release nights), there can be a slight lag between this system and the Shopify system's inventory, resulting in an oversell of a design. In these circumstances it is at my discretion to refund or remake a design. While I would hate to not deliver you your happy mail score, please keep in mind due to creative, health and time factors, it may not always be possible for me to fulfil your order with a remake, and a full refund will be issued instead. Thank you for understanding.

 

Earring Materials 

All earrings are made out of polymer clay and secured onto hypoallergenic surgical steel backings for sensitive ears! If you have an allergy and would like titanium posts instead, please contact me directly and I can make it happen!

 

Care Instructions

Thankyou for reading about taking care of your new goodies! For optimum care, please do not wear jewellery in shower / avoid getting wet, and when they're not adorning your lobes it's best to store in a cool, dry place away from excessive direct sunlight. As these are delicate items, avoid dropping and bending them, to prevent damage. 

If there is any tarnishing to the foil embellishments over time, these can be gently polished with a jewellery cloth.

 

Custom Orders

I wish there were more hours in the day, but unfortunately not, so regrettably I am unable to spare any making capacity for custom orders! If there's a particular colour scheme you're thinking of, feel free to shoot me a message/email and I can take it into consideration for an upcoming release, but there are not guarantees! xx